Last updated: September 25, 2026

Welcome to the BT Magna Park Frequently Asked Questions (FAQ) page. Here you will find quick answers to the most common questions about our Products, shipping, returns, and store policies.

1. Where does BT Magna Park deliver?

We currently deliver within the United Kingdom only. We do not currently offer international shipping.

2. Is delivery free?

Yes. Standard delivery is completely free on all orders within the UK.

3. How long will my order take to arrive?

Orders normally take 1–3 business days to process, followed by 5–7 business days for standard delivery. The estimated total delivery timeframe is therefore 7–10 business days.

4. When will my order be dispatched?

Orders are processed and dispatched Monday to Friday. Our daily order cut-off time is 4:00 pm UK time. Orders placed after the cut-off may be treated as being received on the next business day.

5. Which delivery companies do you use?

Depending on your order and delivery location, we may use:

  • Royal Mail
  • Evri
  • Parcelforce

6. Will I receive tracking information?

Yes. Tracking information is provided for orders. Once your order has been dispatched, you will receive the relevant tracking details so you can follow your delivery.

7. What happens if nobody is available when my parcel arrives?

If nobody is available to receive the parcel, the delivery carrier will normally make another delivery attempt.

8. Can I change my delivery address after placing an order?

Yes, you can request an address change during the processing period, provided your order has not yet been dispatched. Please contact us as soon as possible at support@btmagnapark.com. Once an order has been dispatched, we may not be able to change the delivery address.

9. What should I do if my order has not arrived?

If your order has not arrived within the estimated 7–10 business day timeframe, please contact us at support@btmagnapark.com with your order number. We will help check the delivery status with the relevant carrier.

10. Can I return my order if I change my mind?

Yes. We accept change-of-mind returns within 30 days of receiving your order, subject to the applicable return conditions. The item should be returned in a condition consistent with reasonable inspection, with the original packaging, labels, tags and accessories where reasonably possible.

11. Are returns free?

Yes. Returns are completely free for eligible returns. We provide a prepaid return label. Please contact us before sending an item back so we can provide the appropriate return instructions.

12. How long do I have to return an item?

Our voluntary return policy allows you to request a return within 30 days of receiving your order. This is in addition to any statutory cancellation and consumer rights you may have under UK law.

13. Can I return a sale or discounted item?

Yes. Sale and discounted items are eligible for returns under the same 30-day return policy, subject to the applicable return conditions and your statutory rights.

14. How long does a refund take?

For eligible voluntary returns, we aim to process your refund within 7 business days after receiving and inspecting the returned item. Any statutory refund will be processed within the timeframe required by applicable UK consumer law. Your bank or payment provider may require additional time to make the refunded amount available in your account.

15. How will I receive my refund?

Refunds are always issued to the original payment method used for the purchase.

16. Do you offer exchanges?

No. We currently offer refunds only and do not offer exchanges. If you would like a different colour or style, you can return the eligible item for a refund and place a new order.

17. What if I receive a damaged or faulty item?

Please contact us as soon as possible at support@btmagnapark.com. Please include your order number and, where possible, photographs showing the issue. We will review the situation and provide the appropriate remedy in accordance with our Returns & Refunds Policy and applicable UK consumer law.

18. What if I receive the wrong item?

Please contact us at support@btmagnapark.com. For an incorrect item, we will provide a prepaid return label, cover the return shipping cost and arrange for the correct item to be sent to you.

19. Can I cancel my order?

Yes. You can request cancellation by contacting us as soon as possible. If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment. If it has already been dispatched, cancellation before delivery may not be possible, but your applicable statutory cancellation and return rights remain unaffected.

20. What payment methods do you accept?

We accept:

  • PayPal
  • Stripe
  • Credit cards
  • Debit cards

Payment information is securely processed through the relevant payment provider.

21. Do you send promotional emails?

No. We do not send promotional marketing emails or unsolicited marketing messages. Our customer communications are primarily related to orders, deliveries, payments, returns, refunds and customer service.

22. Do you use cookies?

Yes. Our website uses cookies and similar technologies to help operate the website, maintain shopping basket and checkout functionality, improve performance and, where applicable, support analytics or other non-essential functions. Where consent is required for non-essential cookies, we will seek the appropriate consent.

23. Is there an age restriction for purchasing?

There is no specific age restriction stated for our products. However, customers must be able to enter into a legally binding contract where required by applicable law.

24. Where can I find your store policies?

You can find our policies on our website:

  • Privacy Policy
  • Returns & Refunds Policy
  • Shipping & Delivery Policy
  • Terms & Conditions

We recommend reviewing these policies before placing an order if you would like more detailed information about shopping with BT Magna Park.

BT Magna Park

Website: btmagnapark.com

Email: support@btmagnapark.com

Phone: +44 7473 969791

Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom

Customer Service: Monday–Friday, 8:00 am–6:00 pm UK time

We are closed on Saturdays and Sundays.

(These policies are fully accessible directly from our website footer.)