Last updated: 25 September 2026

At BT Magna Park, we offer completely free standard delivery throughout the United Kingdom. We aim to process and dispatch your order promptly and provide tracking information so you can follow your delivery.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through btmagnapark.com. We do not currently deliver internationally.

1. Where We Deliver

We currently deliver within the United Kingdom only. We do not currently offer international shipping.

2. Shipping Cost

Standard delivery is completely free. There is no standard delivery charge for orders placed through our website.

3. Order Processing

Orders are processed and dispatched Monday to Friday. Our standard processing time is:

  • 1–3 business days

Processing begins after your order has been successfully placed and payment has been confirmed. Orders are normally processed within 1–3 business days. Orders placed on Saturdays, Sundays or UK public holidays will be processed on the next available business day.

4. Order Cut-Off Time

Our daily order cut-off time is:

  • 4:00 pm UK time

Orders placed after 4:00 pm UK time will normally be treated as being received on the next business day for processing purposes. Our processing and dispatch operations are carried out Monday to Friday only.

5. Delivery Times

Once your order has been processed and dispatched, standard delivery normally takes:

  • 5–7 business days

Our estimated total delivery timeframe, including processing and delivery, is:

  • 7–10 business days

These are estimated delivery times rather than guaranteed delivery dates. Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transport disruption or other unforeseen circumstances.

6. Delivery Carriers

Depending on your order and delivery location, we may use one of the following delivery carriers:

  • Royal Mail
  • Evri
  • Parcelforce

The carrier used for your order may vary.

7. Tracking Information

We provide tracking information for orders. Once your order has been dispatched, we will provide tracking details so that you can monitor the progress of your delivery. Please allow some time for tracking information to become active after your parcel has been handed to the carrier. If you have not received tracking information or believe there is an issue with your delivery, please contact our customer support team.

8. Delivery Attempts

If nobody is available to receive your parcel, the carrier may make another delivery attempt or provide alternative delivery options, depending on the carrier’s procedures. The carrier may also provide additional delivery instructions or options depending on the circumstances. Please follow any instructions provided by the delivery carrier to help ensure successful delivery.

9. Delayed or Missing Orders

Our estimated total delivery timeframe, including processing and delivery, is 7–10 business days from the date your order is placed. If your order has not arrived within the estimated delivery timeframe, please contact us so that we can check the status of your order and, where appropriate, investigate the delivery with the relevant carrier. Please contact:

  • support@btmagnapark.com

When contacting us about a delayed or missing order, please provide your order number so that we can assist you more efficiently.

10. Damaged Parcels

Please check your parcel and the product when your order arrives. If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:

  • support@btmagnapark.com

Please provide:

  • Your order number
  • A description of the damage
  • Photographs of the parcel and/or product, where possible

We will review the circumstances and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable UK consumer law. Nothing in this policy affects your statutory rights.

11. Incorrect Item Received

If you receive an item that is different from the item you ordered, please contact us. In accordance with our Returns & Refunds Policy, we will:

  • Provide a prepaid return label
  • Cover the return shipping cost
  • Arrange for the correct item to be sent to you

Please contact us before returning the incorrect item so that we can provide the appropriate return instructions.

12. Changing Your Delivery Address

You may request a change to your delivery address during the processing period, provided that your order has not yet been dispatched. Please contact us as soon as possible at:

  • support@btmagnapark.com

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that an address change will be possible once an order has entered the dispatch process. Once your order has been dispatched, we may be unable to change the delivery address.

13. Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address when placing an order. If you realise that you have entered an incorrect address, please contact us immediately. Where possible, we will try to update the address before your order is dispatched. If the order has already been dispatched, we may be unable to make changes.

14. Delivery Delays Outside Our Control

We aim to deliver your order within the estimated timeframe. However, delays may occasionally occur because of circumstances outside our reasonable control. These may include:

  • Delivery carrier delays
  • Severe weather
  • Public holidays
  • Strikes or industrial action
  • Transport or network disruption
  • Operational issues affecting the delivery carrier
  • Other unforeseen circumstances

If your delivery is delayed, please contact us and we will help you check the status of your order.

15. Contact Us

If you have any questions about our Shipping & Delivery Policy or your order, please contact us:

BT Magna Park

Website: btmagnapark.com

Email: support@btmagnapark.com

Phone: +44 7473 969791

Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom

Customer Service: Monday–Friday, 8:00 am–6:00 pm UK time

We are closed on Saturdays and Sundays.

(These policies are fully accessible directly from our website footer.)

Delivery Summary

  • Delivery Area: United Kingdom only
  • Standard Shipping Cost: Completely free
  • Processing Time: 1–3 business days
  • Order Cut-Off Time: 4:00 pm UK time
  • Processing & Dispatch Days: Monday–Friday
  • Standard Delivery Time: 5–7 business days after processing
  • Estimated Total Delivery Time: 7–10 business days
  • Delivery Carriers: Royal Mail, Evri, Parcelforce
  • Tracking: Provided
  • International Delivery: Not available
  • Customer Service: Monday–Friday, 8:00 am–6:00 pm UK time