Privacy Policy

Last Updated: September 25, 2026

At BT Magna Park, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from btmagnapark.com.

We have written this policy in clear, straightforward language so that you can easily understand how your personal data is handled.

1. About BT Magna Park

  • Website: btmagnapark.com
  • Business Name: BT Magna Park
  • Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom
  • Plus Code: FQ7473 Lutterworth, United Kingdom
  • Email: support@btmagnapark.com
  • Telephone: +44 7473 969791

Customer Service Hours

  • Monday to Friday: 8:00 am – 6:00 pm (UK local time, GMT/BST depending on the time of year).
  • Saturday & Sunday: Closed.

2. What Information Do We Collect?

When you use our website or place an order, we may collect information that you directly provide to us, including:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order and transaction details
  • Products purchased
  • Payment-related information
  • Information provided when contacting customer service

We also automatically collect certain technical information when you browse our website, such as:

  • IP address and general location information derived from your IP address or device information.
  • Browser type, device type, and operating system
  • Pages visited and website activity
  • Information collected via cookies and similar technologies

We strictly limit data collection to what is reasonably necessary for operating our online shop, processing orders, providing customer support, maintaining security, and improving our services.

3. How Do We Use Your Information?

We use your personal data for legitimate business operations, including:

  • Processing, fulfilling, and delivering your orders
  • Processing payments and sending order updates
  • Responding to customer service inquiries and managing returns, refunds, or exchanges
  • Maintaining transaction records and preventing fraud
  • Securing our website, preventing fraud and misuse, monitoring website performance, and improving our services and customer experience
  • Meeting legal, tax, and accounting obligations

Note: We do not send promotional marketing emails or unsolicited marketing messages. Our communications are strictly transactional and customer service–related.

4. Lawful Basis for Processing Data

Under UK data protection law, we rely on specific legal bases to process your information:

  • Contract: Processing necessary to process, fulfil and deliver your orders and provide services you request.
  • Legal Obligation: Compliance with mandatory tax, accounting, and regulatory requirements.
  • Legitimate Interests: Protecting our business and customers against fraud and misuse, maintaining website and information security, and improving our services, where our interests are not overridden by your rights and freedoms.
  • Consent: Where required by law, we will obtain your consent before using your personal data for specific purposes, such as certain non-essential cookies or other activities where consent is required. Where processing is based on consent, you may withdraw that consent at any time.

5. Payment Information

We accept secure payments through trusted providers, including PayPal, Stripe, Credit cards, and Debit cards.

Payment details are handled securely and processed directly by the respective payment gateway. We do not store your complete payment card details on our servers. Payment providers process your payment and personal information in accordance with their own privacy policies and applicable terms.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to run our business, such as:

  • Payment processing partners (PayPal and Stripe)
  • Courier and postal delivery networks
  • Website hosting, IT, and security infrastructure providers
  • Professional advisers or legal authorities when required by law

All third-party partners are bound by strict obligations to handle data responsibly and securely.

7. Cookies

Our website uses cookies and similar technologies to ensure proper functionality and performance.

  • Strictly Necessary Cookies: Required for core website navigation, shopping basket management, and secure checkout.
  • Non-Essential Cookies: May be used for analytics, preferences, performance or other non-essential purposes. Where consent is required by law, these cookies will only be activated after you provide the appropriate consent.

You can manage or disable cookies at any time through your browser settings.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods depend on the type of information, the purpose for which it was collected, our need to maintain transaction and customer service records, and applicable legal, tax, accounting or regulatory requirements.

9. Data Security

We implement robust technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or accidental loss. While we maintain rigorous security standards, no internet transmission is entirely foolproof.

10. Your Data Protection Rights

Under UK data protection legislation, you hold several rights regarding your personal information, including the right to:

  • Access a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where applicable
  • Restrict or object to certain data processing activities
  • Request data portability where applicable
  • Withdraw consent where processing is based on your consent

To exercise these rights, please reach out to us using the contact details below.

11. How to Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team:

  • Business Name: BT Magna Park
  • Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom
  • Email: support@btmagnapark.com
  • Telephone: +44 7473 969791
  • Hours: Monday to Friday, 8:00 am – 6:00 pm UK time

12. Complaints

If you have concerns regarding how we handle your personal data, please contact us first so that we can try to resolve your concern. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), which regulates data protection in the UK.

13. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.

14. Children’s Privacy

Our website sells handbags and is intended for a general audience. We do not knowingly collect personal data from minors. If you believe a child has submitted information to our platform, please contact us immediately for review and removal.

15. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect business updates, technical changes, or legal compliance requirements. Any modifications will be posted here with an updated revision date.

16. Related Policies

For complete transparency regarding your shopping experience, please review our other store policies:

  • Returns & Refunds Policy
  • Shipping & Delivery Policy
  • Terms & Conditions
  • Contact Us

(These policies are fully accessible directly from our website footer.)