Last updated: 25 September 2026
At BT Magna Park, we want you to be happy with your purchase. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order, subject to the conditions below. This 30-day return policy is in addition to your statutory rights under applicable UK consumer law.
We offer completely free returns. When you request an eligible return, we will provide a prepaid return label so you do not have to pay the return shipping cost.
1. 30-Day Return Policy
Our voluntary 30-day return policy gives you 30 days from receiving your order to request a return. This is in addition to, and does not limit, any statutory cancellation or consumer rights you may have under UK law. We accept returns for:
- Change of mind
- Unwanted items
- Faulty or damaged items
- Incorrect items received
Sale and discounted items are also eligible for returns, provided they meet the return conditions below.
2. Return Conditions
For a change-of-mind or unwanted-item return, In a condition consistent with reasonable inspection of the item, subject to your statutory rights.
- Returned in a condition consistent with reasonable inspection of the item, subject to your statutory rights.
- With all original labels and tags attached
- In the original packaging
- Without stains, marks, damage, odours or other signs of use
- With all accessories or items originally supplied with the product
For our voluntary 30-day change-of-mind policy, we may make a reasonable deduction where the value of the goods has been reduced by handling beyond what is reasonably necessary to inspect the item, subject to your statutory rights.
3. Free Returns
Returns are completely free of charge. If you request an eligible return, we will provide a prepaid return label. You should use the return label provided by us when sending your item back. Please contact us before returning an item so that we can provide the correct return instructions and prepaid return label.
4. How to Request a Return
To start a return, contact us at: support@btmagnapark.com Please provide:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
Once we receive your return request, we will provide the applicable return instructions and prepaid return label. Please do not send an item back before contacting us.
5. Change-of-Mind Returns
For our voluntary 30-day return policy, the item should be returned in its original condition and with its original packaging, labels, tags and accessories where reasonably possible. Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, subject to applicable UK consumer law.
Once the returned item has been received and inspected, an eligible refund will be processed.
6. Damaged or Faulty Items
If your product arrives damaged or you believe it is faulty, please contact us as soon as possible. Please email: support@btmagnapark.com. Include your order number and, where possible, photographs showing the issue. If the item is faulty, damaged on arrival, not as described or otherwise does not meet your statutory rights, we will provide the appropriate remedy in accordance with applicable UK consumer law. Where a return is required, we will provide appropriate instructions and cover the return shipping cost where required. However, where damage has resulted from handling or use beyond what is reasonably necessary to inspect the item, any applicable deduction will be handled in accordance with UK consumer law. Examples may include damage caused by misuse, accidents, alterations, stains, excessive wear or other damage occurring after delivery.
7. Incorrect Item Received
If you receive an item that is different from the item you ordered, please contact us. We will:
- Provide a prepaid return label
- Cover the return shipping cost
- Arrange for the correct item to be sent to you
Please contact us before returning the incorrect item so that we can provide the appropriate return instructions.
8. Refunds
We offer refunds only. We do not currently offer exchanges. This does not affect any statutory repair, replacement or other remedies that may apply to faulty or non-conforming goods. Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions. For eligible voluntary returns, we aim to process refunds within 7 business days after receiving and inspecting the returned item. Statutory refunds will be processed within the timeframes required by applicable UK consumer law. The refund will always be sent back to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
9. Sale Items
Sale and discounted items are eligible for returns under the same 30-day return policy. The item must still meet the applicable return conditions, subject to your statutory rights.Sale and discounted items are eligible for returns under the same 30-day return policy. The item must still meet the applicable return conditions, subject to your statutory rights. Customers may handle goods to the extent reasonably necessary to inspect them.
10. Exchanges
We do not offer exchanges. If you would like a different product, colour or style, you can return your original eligible item for a refund and place a new order separately.
11. Order Cancellation
You may request cancellation of your order by contacting us as soon as possible at support@btmagnapark.com. If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment. If the order has already been dispatched, we may not be able to stop the shipment before delivery. However, this does not affect any statutory cancellation or return rights you may have under applicable UK consumer law.
12. Refund of Delivery Charges
For an eligible return, the applicable original delivery charge will be refunded where required under applicable UK consumer law. If you chose a premium or expedited delivery option that costs more than our standard delivery service, any refund of delivery charges will be handled in accordance with applicable consumer law.
13. Statutory Rights
This Returns & Refunds Policy does not affect your statutory rights under UK consumer law. You may have additional rights where goods are faulty, not as described, not fit for purpose or otherwise do not meet the requirements of applicable UK consumer legislation. Nothing in this policy is intended to remove or restrict any legal rights that cannot lawfully be excluded or restricted.
14. Statutory Online Cancellation Rights
If you purchase goods from us online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions under UK consumer law. After notifying us of your cancellation, you generally have a further 14 days to return the goods.
These statutory cancellation rights are separate from our voluntary 30-day return policy and are not limited by it. Your statutory rights, including any applicable rights relating to faulty, damaged or incorrectly described goods, remain unaffected.
15. Return Address
Please contact us before sending a return. We will provide the appropriate return instructions and prepaid return label. BT Magna Park Magna Park Lutterworth LE17 4XT United Kingdom Please do not send a return to the above address without first contacting us, as our return instructions may specify a different return location.
16. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
BT Magna Park
Website: btmagnapark.com
Email: support@btmagnapark.com
Phone: +44 7473 969791
Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom
Customer Service: Monday–Friday, 8:00 am–6:00 pm UK time
We are closed on Saturdays and Sundays.
(These policies are fully accessible directly from our website footer.)