Last updated: September 25, 2026

Welcome to BT Magna Park. These Terms & Conditions explain the rules that apply when you visit or purchase products from btmagnapark.com. By using our website or placing an order, you agree to these Terms & Conditions.

Please read them carefully before using our website or placing an order. These Terms & Conditions do not affect any statutory rights you may have under applicable UK consumer law.

1. About BT Magna Park

  • Business Name: BT Magna Park
  • Website: btmagnapark.com
  • Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom
  • Email: support@btmagnapark.com
  • Telephone: +44 7473 969791

Customer Service Hours

  • Monday to Friday: 8:00 am – 6:00 pm UK time
  • Saturday & Sunday: Closed
  • Our customer service hours follow UK local time, including GMT/BST depending on the time of year.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions. You must not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorised access to our website or systems
  • Interfere with the operation or security of our website
  • Introduce malicious software, viruses or other harmful material
  • Use our website to commit fraud or facilitate fraudulent activity
  • Copy, reproduce or misuse our website content without permission

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our website, customers or business.

3. Products

We sell handbags and related products through btmagnapark.com. We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other product information are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors. Product availability may change from time to time. We reserve the right to:

  • Update product information
  • Correct errors
  • Change product availability
  • Discontinue products
  • Update product prices

Any such changes will not affect an order that has already been accepted and confirmed, except where permitted or required by law.

4. Product Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated. The price applicable to your order is the price displayed on our website at the time you place your order.

We make reasonable efforts to ensure that prices and product information are accurate. If we discover a genuine pricing error after you have placed an order, we will contact you as soon as reasonably possible. If the correct price is higher than the price displayed when you placed your order, we will give you the option to confirm the order at the correct price or cancel the order. If we are unable to contact you, or you do not accept the corrected price, we may cancel the order and provide an appropriate refund.

5. Promotions and Sale Prices

From time to time, we may offer promotional prices, discounts or sale products. Promotional offers may be subject to specific terms displayed with the relevant offer.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions. Sale and discounted products remain subject to our Returns & Refunds Policy and applicable UK consumer rights.

6. Placing an Order

When you place an order through our website, you are submitting a request to purchase the products selected by you. After placing an order, you will normally receive an order confirmation email acknowledging that we have received your order.

Receipt of an order confirmation does not necessarily mean that your order has been accepted. An order is accepted when we confirm that it has been accepted for processing and/or dispatch.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or product description error
  • Payment cannot be successfully authorised
  • We reasonably suspect fraudulent or unauthorised activity
  • We are unable to fulfil the order
  • There is an issue with the delivery information

If we cancel an order after payment has been taken, we will provide an appropriate refund to the original payment method, subject to any rights or remedies that apply under applicable UK consumer law.

Nothing in this section limits or excludes your statutory consumer rights.

7. Payment

We accept payments through:

  • PayPal
  • Stripe
  • Credit cards
  • Debit cards

Payment must be successfully authorised before we can process and dispatch your order. Payment information is processed through the relevant payment provider. We do not store complete payment card details on our website. Your payment provider may have its own terms and privacy policy governing the processing of your payment information.

8. Order Confirmation

After placing an order, we will normally send an order-related confirmation email to the email address provided during checkout. We may also contact you regarding:

  • Order processing
  • Dispatch
  • Delivery tracking
  • Delivery issues
  • Returns
  • Refunds
  • Customer service enquiries
  • Other information necessary to fulfil or manage your order

We do not send promotional marketing emails as part of our normal customer communications.

9. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible at support@btmagnapark.com.

Where an order has not yet been dispatched, we will make reasonable efforts to cancel it. Once an order has been dispatched, we may no longer be able to stop the shipment before delivery. However, your statutory cancellation and consumer rights remain unaffected. For further information, please see our Returns & Refunds Policy.

10. Shipping and Delivery

We currently provide free standard delivery within the United Kingdom only. Our normal delivery arrangements are:

  • Processing: 1–3 business days
  • Standard delivery: 5–7 business days after processing
  • Estimated total delivery timeframe: 7–10 business days
  • Order cut-off: 4:00 pm UK time
  • Processing days: Monday to Friday
  • Tracking: Provided
  • Carriers used: Royal Mail, Evri, Parcelforce

Delivery times are estimates and are not guaranteed delivery dates. Occasional delays may occur because of circumstances outside our reasonable control. Please see our Shipping & Delivery Policy for complete information.

11. Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

You may request an address change during the processing period, provided your order has not yet been dispatched. Please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we may not be able to change the delivery address.

12. Returns and Refunds

We offer a 30-day voluntary return policy in addition to your statutory rights under applicable UK consumer law. We provide completely free returns and a prepaid return label for eligible returns.

Change-of-mind returns are accepted where the product is returned in a condition consistent with reasonable inspection and the applicable return requirements. We offer refunds only and do not currently offer exchanges. For complete information about returns, refunds, cancellations and your statutory rights, please see our Returns & Refunds Policy. Nothing in these Terms & Conditions limits or excludes any statutory rights that cannot legally be limited or excluded.

13. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or different from what you ordered, please contact us at support@btmagnapark.com.

We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law. Where a return is required for an incorrect or eligible faulty or damaged product, we will provide appropriate return instructions and cover return shipping where required. Your statutory rights remain unaffected.

14. Availability of Products

We aim to keep product availability information on our website accurate. However, products may occasionally become unavailable after an order has been placed.

If we are unable to fulfil an order because a product has become unavailable, we will contact you and provide an appropriate refund where payment has already been taken.

15. Website Content

All content on btmagnapark.com, including product photographs, descriptions, text, logos, graphics, website design, page layouts, and other original material, is owned by or licensed to BT Magna Park unless otherwise stated.

You may view and use website content for your own personal shopping purposes. You must not reproduce, copy, modify, distribute, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

16. Third-Party Services

Our website may rely on third-party services to provide certain functions, including payment processing, delivery tracking, hosting and other technical services.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the content, policies or operation of third-party websites or services that are outside our reasonable control.

17. Website Availability and Security

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Free from viruses or other harmful components
  • Compatible with every device or browser

The website may occasionally be unavailable because of maintenance, technical problems, security issues or circumstances outside our reasonable control.

18. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes any liability or responsibility that cannot legally be limited or excluded under applicable law, including your statutory rights as a consumer.

In particular, nothing in these Terms & Conditions limits or excludes our liability for:

  • Fraud or fraudulent misrepresentation
  • Faulty, unsafe or misdescribed products where applicable law does not permit such liability to be excluded or limited
  • Any breach of your statutory consumer rights
  • Any other liability that cannot legally be excluded or limited

Subject to the above, we will be responsible for losses that are a reasonably foreseeable result of our breach of these Terms & Conditions or our failure to exercise reasonable care and skill.

We are not responsible for losses that are not a reasonably foreseeable result of our breach, or for losses caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in this Section affects any rights or remedies you may have under applicable UK consumer law.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control. These circumstances may include:

  • Severe weather or natural disasters
  • Fire or flooding
  • Strikes or industrial action
  • Transport disruption or delivery carrier problems
  • Internet or telecommunications failures
  • Government restrictions or security incidents
  • Other unforeseen events beyond our reasonable control

Where such circumstances affect your order, we will make reasonable efforts to keep you informed and minimise the impact where possible.

20. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy. Our Privacy Policy explains what personal information we collect, how we use and protect it, how long we retain it, your data protection rights, and how to contact us. Please review our Privacy Policy for further information.

21. Customer Reviews and User Content

If our website allows customers to submit reviews, comments, photographs or other content, you must ensure that any content you submit:

  • Is accurate and not misleading
  • Does not violate another person’s rights
  • Does not contain unlawful, offensive or harmful material
  • Does not contain malicious software
  • Does not infringe copyright, trademarks or other intellectual property rights

We reserve the right to remove content that breaches these requirements or applicable law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, applicable laws, regulations, policies, or procedures.

When we make changes, we will update the “Last updated” date at the top of this page. The Terms & Conditions applicable to an order will be those in effect when the order is accepted, unless a change is required by law.

23. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws applicable in the part of the United Kingdom in which BT Magna Park is based, subject to your mandatory consumer protection rights.If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the law applicable to your circumstances. Nothing in these Terms & Conditions prevents you from relying on consumer protections that cannot legally be excluded.

24. Related Policies

For more information about shopping with BT Magna Park, please see our other policies available directly from our website footer:

BT Magna Park

Website: btmagnapark.com

Email: support@btmagnapark.com

Phone: +44 7473 969791

Address: Magna Park, Lutterworth, LE17 4XT, United Kingdom

Customer Service: Monday–Friday, 8:00 am–6:00 pm UK time

We are closed on Saturdays and Sundays.